PRICING OF ARRIVAL/ DEPARTURE/TRANSIT SERVICE
• A typical arrival or departure “Meet & Assist” service will cost £ 150.00 per couple. Price for a single person is also £150.00
• It will be £ 150.00 for accompanying children
• Transit to a different termianl will cost double of the standard charge.
• Please don't exchange any cash with our greeter
• No additional or hidden cost unless more than 3 hours due to Airport or Airline delay.
REFUND & CANCELLATION POLICY
•We will give you full refund if CLS fail to provide service
•No additional or hidden cost unless more than 3 hours due to Airport or Airline delay.
BAGGAGE POLICY
• Greeter is not allowed to look after your bags while visiting rest room.
• Guest must be with the bags at all times.
• Please request for porter if you have more than two bags.
PRIVACY POLICY
Salutation:
Name:
Email:
Phone Number:
Number of Participants:
Total No of Hand/Carry-on luggage:
Total No of Check-in luggage:
Arrival/Departure Airport:
Terminal No:
Flight No (flight client will arrive/depart):
Arrival/Departure Date:
Expected time of arrival/departure of flight:
Date of birth:
Nationality:
Place of Birth (as in passport):
Country of birth:
Passport No:
Date of expiry:
Name:
Phone Number:
Address:
VVIP/Celebrities/Royal Family/Politically known/ Medial attention:
How will CLS use the information it collects about me?
CLS will use your personal data for a number of purposes including the following:
Use of data
Purpose
Justification
To provide the CLS Services (e.g. lounges and fast track security) to you
Contract
We will be unable to form a contract and provide you with CLS Services without collecting and using your personal data. This information is also required to provide you with service information and to respond adequately to potential enquiries in relation to your booking
To send you marketing communications about CLS Services and other CLS products
Legitimate Interests:
We have a legitimate business interest for your personal data to be used for this specific purpose. This enables us to inform you about the latest airport updates including exclusive offers` and new services to improve your travel experience. We have conducted an assessment to make sure that the benefits to you are equal to the benefits to us
We may also match the data we collect with other data that we hold about you if you have used CLS products and services before.
You are always in control of how we use your personal data and can opt out of marketing communications during and after the booking process. You can change your marketing preferences at any time or unsubscribe from CLS Airport marketing communications by visiting ‘My Account’ or by clicking ‘Unsubscribe’ on the footer of a CLS Airport marketing email. You have the right to object to this processing which you can exercise by contacting Concierge@clsukservices.co.uk. Please note that if you object, this may affect our ability to send personalised marketing communications to you.
Your information will be handled and used by the following recipients in order to deliver the CLS Service booked:
CLS Ltd. staff managing various service.
CLS trusted lounge partners, where a lounge booking has been made. This process applies to Hotel and Chauffeur services.
We will keep your information within CLS Ltd. and our trusted third parties, except where disclosure is required by law, for example to government bodies and law enforcement agencies. Your personal data is processed only in the UK and is not moved or transferred overseas.
How long will CLS Ltd. keep my information?
Your transactional information will be retained for a period of five years and one month from the date of your last transaction due to tax regulations at which point all your personal details is removed from our systems.
Your personal details for marketing communications will be retained for a period of three years from the date of your last interaction with the marketing communication (i.e. opening an email or clicking on a link within the email) at which point all your personal details is removed from our systems.
Where you tell us that you no longer wish to receive marketing messages about CLS Meet & Assist or Porter services and other CLS Ltd. products and services, we will keep this information about you until you tell us otherwise. This is to ensure that we don’t send you any further marketing communications in error.
What rights do I have over my personal data?
Under the General Data Protection Regulation, you have the right to:
Access your personal data by making a subject access request
Rectification, erasure or restriction of your information where this is justified
Object to the processing of your information where this is justified
Data portability
To exercise your rights, please contact the CLS Data Protection Officer using the following contact details:
Data Protection Office
Consolidated Logistics Services (CLS)
E: concierge@clsukservices.co.uk
A: CLS, Unit-5 Viscount Industrial Estate, Horton Road, Poyle, SL3 0DF.
What if I find your response unsatisfactory?
Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.
Privacy & Cookies
Cookies are small text files which are stored on your computer when you visit certain web pages at CLS. we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. To find out more about cookies, visit www.aboutcookies.org
The different types of cookies we use
CLS use the following categories of cookies on our websites:
Strictly necessary - These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.
Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us which may include recording your use of our websites but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device. You have the right to object from being recorded on our websites.
Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.
Targeting and Advertising - These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising follow
www.youronlinechoices.com and www.networkadvertising.org or contact us at Concierge@clsukservices.co.uk for further information about the trusted third parties we use.
Managing cookies
If you'd prefer to restrict, block or delete cookies from CLS and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.
How will CLS use the information it collects about me? Update to suppliers we share data with.
Update to additional information we collect about you to our suppliers