Terms & Conditions
Please update the terms and conditions text here. This content is displayed on the booking pages.
Booking Confirmation:
• All bookings are subject to availability and are considered confirmed upon receipt of payment and a confirmation email sent to the customer.
Service Description:
• Our Meet and Assist services encompass airport or location pick-up, assistance with baggage, and guidance through airport procedures.
• Additional services beyond the basic assistance are available at an extra cost. For details, please inquire.
Cancellation and Refund Policy:
• Cancellations made 72 hours prior to the scheduled service will result in a full refund.
• If cancelled 48 hours before the flight, the payment can be transferable to a new booking. No refunds will be provided for cancellations made less than 24 hours prior to the scheduled service.
• There are no refunds for the Private Suite. Cancellations made at least 48 hours before the scheduled service can be rescheduled within 90 days from the original booking date.
Changes and Modifications:
• Any changes to booking details, such as flight information or meeting point, must be communicated to Airport VIP Services at least 12 hours before the scheduled service.
• CLS Airport VIP Meet and Assist Services reserves the right to modify the booking schedule due to unforeseen circumstances such as flight delays or cancellations.
Customer Responsibility:
• Customers must provide accurate and up-to-date information, including flight details and contact information.
• Timely presence at the designated meeting point is crucial. CLS will not be held responsible for missed services due to customer delays.
Liability:
• CLS VIP Meet and Assist Services is not liable for losses, damages, injuries, or delays arising from circumstances beyond our control, including weather conditions or airport regulations.
• CLS Airport VIP Meet and Assist Services is not liable for any flights missed due to short layovers.
• CLS Airport VIP Meet and Assist Services’ liability is limited to the cost of the booked service.
Customer Conduct:
• Customers are expected to maintain respectful and courteous behavior towards Company representatives and fellow travelers.
• CLS Airport VIP Meet and Assist Services reserves the right to refuse service to customers displaying disruptive or inappropriate behavior.
Collection of Personal Information:
• CLS Airport VIP Services collects personally identifiable information, including email address, name, address, and telephone number.
• Anonymous demographic information, such as ZIP code, age, gender, preferences, interests, and favorites, is also collected.
• Information about your computer hardware and software, such as IP address and browser type, is automatically gathered for service operation and statistical purposes.
Use of Personal Information:
• We use your personal information to operate our services, inform you of products or
services, and conduct research to enhance our offerings.
• Your information is not sold, rented, or leased to third parties.
• Data may be shared with trusted partners for specific services, and they are bound to
confidentiality.
Use of Cookies:
• Our website uses cookies to enhance your online experience.
• Cookies are text files stored on your hard disk, providing convenience and personalization.
• You can accept or decline cookies through your browser settings, although declining may limit certain features.
Security of Personal Information:
• CLS Airport VIP Services employs measures to secure your personal information from unauthorized access or disclosure.
• When sensitive information is transmitted, encryption protocols protect it.
Changes to This Statement:
• CLS Airport VIP Meet and Assist Services periodically updates this Statement of Privacy to reflect feedback and changes.
• Please review this Statement periodically to stay informed about how we protect your information.
Contact Information:
Your feedback is valuable. If you believe CLS Airport VIP Meet and Assist Services has not adhered to this Statement, please contact us at concierge@clsukservices.co.uk.
We will promptly address your concerns.
By using our services, you consent to the data practices described in this statement.
CLS Airport VIP Meet and Assist Services is not responsible for the privacy statements or other content on Web sites outside of the CLS Airport VIP Meet and Assist Services and CLS Airport VIP Meet and Assist Services family of Web sites.